Refund policy

PMG RETURN & REFUND POLICY Last updated: August 16, 2026 Thank you for shopping with PMG. We want you to have a positive experience with every purchase. Please review the following Return & Refund Policy before placing your order. 1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS Please inspect your order as soon as you receive it and contact PMG promptly if the item is damaged, defective, missing, or you received the wrong item. To help us resolve the issue, please provide: • Your order number • A description of the issue • Clear photos or video showing the problem PMG will review the request and, when appropriate, may offer a replacement, resend the affected item, or issue a refund. The available resolution may depend on the circumstances and the applicable supplier or fulfillment partner policy. 2. ORDER NOT RECEIVED If your order shows as delivered but you have not received it, please contact us as soon as possible. PMG may review the tracking information with the shipping carrier and fulfillment partner. If the shipment is confirmed to be lost or otherwise eligible for a resolution, PMG may offer a replacement or refund, subject to the circumstances and applicable shipping and supplier policies. 3. RETURNS Returns are accepted only when the item is eligible for return under the applicable product and fulfillment-partner requirements. If you believe your order is eligible for a return, contact PMG before sending anything back. Do not send products to an address provided by a supplier or fulfillment partner unless PMG has specifically instructed you to do so. Returned items may be required to be: • Unused and in the condition in which they were received • In the original packaging, when applicable • Accompanied by proof of purchase or the original order information Once a return request is approved, PMG will provide the appropriate return instructions and return address, when a return is required. 4. NON-RETURNABLE ITEMS Certain products may not be eligible for return or refund, including, where applicable: • Personalized or custom-made products • Perishable products • Products that cannot be returned for health, hygiene, or safety reasons • Products damaged after delivery due to customer misuse or improper handling • Items clearly identified as non-returnable or final sale If you are unsure whether a product is eligible for return, please contact us before placing a return request. 5. ORDER CANCELLATIONS If you need to cancel an order, contact PMG as soon as possible after placing the order. We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the order may be subject to the applicable return policy. 6. REFUNDS If a refund is approved, PMG will issue the refund to the original payment method used for the purchase. The time required for the refund to appear in your account depends on your payment provider, bank, or credit card company. 7. REPLACEMENTS When an item is damaged, defective, incorrect, or otherwise eligible for a replacement, PMG may provide a replacement or resend the affected item instead of issuing a refund, depending on the circumstances and product availability. 8. HOW TO REQUEST A RETURN, REFUND, OR REPLACEMENT Please contact PMG before returning any product. Your request should include: • Your name • Order number • Description of the issue • Clear photos or video, when applicable We will review your request and provide instructions for the next steps. 9. IMPORTANT Customers should not return products directly to any supplier, warehouse, or fulfillment partner unless PMG has provided specific return instructions. Failure to follow the provided return instructions may result in delays or may affect eligibility for a refund or replacement. 10. POLICY CHANGES PMG reserves the right to update or modify this Return & Refund Policy when necessary. The version of the policy posted on our website at the time of an order will generally apply to that order, subject to applicable law. 11. CONTACT US For questions regarding returns, refunds, replacements, or your order, please contact PMG using the customer service contact information provided on our website