Shipping policy

PMG SHIPPING POLICY Last updated: August 16, 2026 Thank you for shopping with PMG. Please review the following Shipping Policy before placing your order. 1. ORDER PROCESSING Orders are typically processed within 1–5 business days after payment is successfully received. Processing times may vary depending on product availability, order volume, weekends, holidays, or circumstances outside our control. 2. SHIPPING TIMES Estimated delivery times vary depending on the product, shipping method, destination, and fulfillment location. Estimated shipping times are provided for informational purposes only and are not guaranteed delivery dates. Delays may occur due to customs processing, carrier delays, weather, holidays, incorrect or incomplete shipping information, or other circumstances outside PMG's control. 3. TRACKING INFORMATION When tracking information is available, it may be provided to the customer by email or through the order tracking system. Please allow some time for tracking information to become active after the order has been shipped. 4. SHIPPING ADDRESS Customers are responsible for providing a complete and accurate shipping address at checkout. PMG is not responsible for delays, additional shipping costs, or delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer. If you notice an error in your shipping address, please contact PMG as soon as possible after placing your order. We will make reasonable efforts to update the address before the order is processed or shipped, but changes cannot be guaranteed. 5. LOST, DELAYED, OR STOLEN PACKAGES If tracking information shows that an order has been delivered but the customer cannot locate the package, the customer should first check with household members, neighbors, and the carrier. PMG may assist the customer in contacting the shipping carrier when appropriate. PMG is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided by the customer. If an order is confirmed as lost in transit, PMG may provide a replacement or refund depending on the circumstances and applicable carrier and fulfillment policies. 6. CUSTOMS, DUTIES, AND TAXES Depending on the destination and applicable laws, customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country. PMG does not control customs processing times or charges imposed by government authorities. 7. SHIPPING DELAYS PMG is not responsible for shipping delays caused by events outside our reasonable control, including severe weather, natural disasters, carrier disruptions, customs delays, government actions, holidays, or other unforeseen circumstances. 8. CONTACT US If you have questions about shipping or your order, please contact PMG using the customer service contact information provided on our website. When contacting us about an order, please include your name and order number so we can assist you more efficiently. 9. POLICY CHANGES PMG reserves the right to update or modify this Shipping Policy when necessary. The version of the policy posted on our website at the time of an order will generally apply to that order, subject to applicable law